Frequently Asked Questions

As Whirl-Pak® migrates our online presence from eNasco.com to a focused experience on Whirl-Pak.com, we would like to keep you informed and comfortable. We understand there will be questions and concerns throughout the transition. We’ve procured a list of questions we anticipate from our valued customers. If you still have questions, our knowledgeable team is happy to help.

Please email us at contact@whirl-pak.com or call: +1.920.568.5616

Frequently Asked Questions (FAQs)

  1. What's happening?
  2. What does this mean for me?
  3. Do I need to do anything?
  4. When is the change taking place?
  5. Can I get my same products?
  6. How should I place my order (which phone number, which website, which fax number)?
  7. Do I have the same customer number?
  8. I have a contract with WhirlPak on eNasco.com — will that transfer to the new website?
  9. How do I log in to the new Whirl-Pak website and access my information?
  10. I had a shopping cart and/or shopping list at eNasco.com — where did they go?
  11. Will I lose my order history?
  12. Can I continue to shop on eNasco.com for Whirl-Pak products?
  13. Who can I talk to if I have questions?

 

1. What's happening?

On December 1st, 2019, Whirl-Pak is moving off eNasco.com to provide its Lab Sampling customers the best possible, relevant experience.

 

2. What does this mean for me?

We’ve simplified our business and have created a digital experience to suite.

You will now more easily place orders through your distributor and continue to learn about new, innovative Whirl-Pak products.

 

3. Do I need to do anything?

No. When you visit Whirl-Pak.com beginning December 1st, you'll conveniently be directed to the new new Whirl-Pak website where you'll be asked to sign in to your account with the ID and password the Whirl-Pak team shared with you. If you are a distributor and have not received notification with new user credentials, please contact (email here). If you are not a distributor, please visit whirl-pak.com/find-a-distributor for more information.

 

4. When is the change taking place?

December 1st, 2019

 

5. Can I get my same products?

All of the best-selling Whirl-Pak products will still be available.

 

6. How should I place my order?

Starting December 1st, 2019 please direct your orders to the following places —

Phone: +1.920.568.5616


Email: contact@whirl-pak.com

Website: www.Whirl-Pak.com


 

7. Do I have the same customer number?

No, a new customer number will be assigned, but we will relate your old number to your new customer number.

 

8. I have a contract with Whirl-Pak® — will that transfer to the new website?

Your pricing will be loaded into the new site so you will be able to see the pricing reflected on the website after you login.

 

9. How do I log in to the new Whirl-Pak® website and access my information?

It's easy! Log in with the new credentials we shared with you in recent customer communication efforts.

 

10. I had a shopping cart and/or shopping list at eNasco.com — where did they go?

Unfortunately, we do not have customer lists/carts stored on the Whirl-Pak.com

 

11. Will I lose my order history?

Your Nasco.com order history will NOT be transferred to Whirl-Pak.com.

 

12. Can I continue to shop on eNasco.com for Whirl-Pak products?

There will be limited Whirl-Pak® products available for Nasco Farm & Ranch customers. All of Whirl-Pak’s current product portfolio will be represented on Whirl-Pak.com. We will connect you with a distributor for a simple, organized experience.

 

13. Who can I talk to if I have questions?

Please call us at +1.920.568.5616 or email us at contact@whirl-pak.com

We're happy to help.

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